FAQ’s

What is Call2Grab?

Call2Grab is Srinagar’s online wholesale store which enables you to order grocery, household, personal and other products that you need every day, directly via your mobile/web browser or by visiting our physical store

What kind of products do you sell?

You can choose thousands of products from various categories such as grocery, household, beverages, personal care , baby care products, and much more.

What cities and locations do you operate in?

Call2Grab currently operates in Srinagar. We will add more locations with time.

Do you deliver to my location?

We deliver in selected localities across Srinagar. You can check if we deliver in your area by entering pin-code of your area.

What is the minimum order value?

The minimum order value is INR500 only.

Do you charge any amount or taxes over and above the rates shown?

No, we do not charge anything over and above the rates shown. However, we do have a delivery fee of INR30 if the order value is below INR 2500

Can I track the status of my order?

Yes, you can track the status of your order in account section

or click on this link https://call2grab.in/track-order/

Can I change the delivery address of my order?

At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality

What if I don’t receive my order by the scheduled time?

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order

How can I cancel my order?

Call2Grab provides easy and hassle-free cancellation. You can cancel your order by sending message on our WhatsApp or call us directly on our phone no.